Windows® XP Remote Desktop
Troubleshooting remote desktop issues on computers with Windows® XP.
The Windows® operating system provides users with the option of remote desktop application. Through this application, you can access your home or office computer from a remote location using a virtual desktop. Many issues can be resolved through this remote desktop application. However, there might be a few hurdles due to which you will not be able to connect remotely to a PC. Hence, you need to ensure that remote desktop is enabled correctly. Through remote troubleshooting, you can easily repair your PC or printer. By connecting remotely to a system, you can save money on in-home system repairs. Nowadays, it is common for home users and companies to participate in remote desktop or laptop support for resolving various technical issues.
This article discusses the ways to troubleshoot remote desktop issues on computer with the Windows® XP operating system. You will also read about the issues that can be resolved via remote desktop.
- Enabling the ‘Remote Desktop’ option
- Remote desktop connection blocked by firewall
- Issues resolved via remote computer
Enabling the ‘Remote Desktop’ option
In order to remotely control a computer, you must check if the ‘Remote Desktop’ option is enabled. It might be possible that you are able to communicate with a remote computer using the "ping" command. But, still you are not able to remotely control the computer. Hence, in order to resolve this issue you need to enable the ‘Remote Desktop’ option in the ‘Properties’ window of ‘My Computer’.P.
Remote desktop connection blocked by firewall
You might face issues even if the remote desktop is enabled and you have a successful connection. There might be an in-built firewall that does not allow you to remotely control another computer. Hence, in order to resolve this issue you need to open the ‘Control Panel’ of Windows® Firewall. Now, select the ‘Remote Desktop’ option and go to the ‘Exceptions’ tab. Check on the box with the ‘Remote Desktop’ option. This will allow you to remotely control the desktop even when the firewall is enabled.
With the help of remote support software, many software and hardware-related issues can be resolved. Cases such as conflicts in hardware and software, cleaning of drives, optimization of PC, setting up of software applications, and removal of virus infections on computer can be addressed by remotely controlling a computer. Hence, your system does not need a visit from an on-site technical support professional.