Windows® XP Print Spooler
Print spooler is a software that manages all the print jobs that are being sent to the computer printer or the print server. It manages the data waiting to be printed, and also helps a user to delete a print job. Print spooler is an intermediary between the computer and the printer, and allows the software to communicate with the hardware while printing. At times, the print spooler service may not work in Windows XP. On a Windows® XP-based computer, the user may experience symptoms like “the spooler subsystem has encountered a problem and needs to be closed” when the system starts, the printer spooler service starts, the user clicks on ‘Printers And Faxes’, or when the user adds a printer. The error symptoms include high CPU usage, lock ups, disk space errors, and system freezes. The common reasons for the print spooler service not working in Windows® XP include a third-party driver or service installation preventing the addition of printers. Problems occur even when the function of the newly installed printer is affected by a third-party printer driver or a third-party service.
- Detect the problem
- Start the computer in ‘Safe Mode’
- Remove registry entries
Detect the problem
The Resource Monitor’s task is used when a print spooler Windows® service stops working on the computer. The process task, which is a subtask of the process management task, can be used to predefine a program that can be run on a managed system. An event action plan builder can be used to create an event action plan to detect if a print spooler Windows® service has stopped functioning, and then the print spooler can be restarted.
Start the computer in ‘Safe Mode’
Restart the computer and press ‘F8’ key on the keyboard. On a computer with multiple operating systems, the ‘F8’ key can be pressed when the boot menu appears. When ‘Windows Advanced Options’ appears, then the user needs to press ‘Safe Mode’ and then press ‘Enter’. The arrow keys should be used to select the operating system. Press ‘Enter’ if the boot menu appears again, and if the user is prompted to select the operating system on the computer.
The problematic print driver sub-keys should be removed, which might have been installed by a third-party printer set-up program. The problematic print monitor sub-keys, which might be affecting the printer, must also be removed. Then, it has to be verified whether the print spooler is working or not. For this, go to ‘Start’, ‘My Computer’, and then click ‘Manage’. Click ‘Services’ from ‘Services and Applications’. Right-click ‘Print Spooler Service’ in the 'Details' pane and click ‘Start’. Then, exit the computer management system.