Troubleshoot Video Issues In Microsoft® Office
How to troubleshoot video issues in Microsoft® Office?
Microsoft® Office is the ultimate productivity and creativity suite that is used by millions of home and advanced PC users worldwide. However, there are a number of regular issues that can occur while using these applications. This is why it is highly recommended that all users know how to troubleshoot video issues that they may face in Microsoft® Office. Some of the common video related issues associated with Microsoft® Office include video graphics adapter driver error messages, screen flickering during video playback, and other general video display issues. You may also experience colors not being displayed correctly or programs unexpectedly quitting during video playback or video related tasks.
The following points will provide a better understanding of video problems that you may experience and how to troubleshoot video issues in Microsoft® Office:
- Common video error messages
- Checking video graphics adapter driver
- Fixing problems with the video graphics adapter driver
Common video error messages
There are many error messages that you may receive when using video in Microsoft® Office. However, one of the most common is “Windows detected an error due to device failure.” If you are experiencing this error message frequently, chances are there is a problem with your video graphics adapter driver causing the video issues.
Checking video graphics adapter driver
Since video graphics adapter drivers are one of the most common causes of video issues in Microsoft® Office programs, you first will want to determine whether or not your driver is causing the issue. The quickest way of doing this is by disabling video acceleration. If you stop experiencing the issue after disabling this feature, the problem is more than likely related to your video graphics adapter driver. The only way to know for sure is by entering Safe Mode and checking if the problem still exists. To do this navigate to ‘Start’> ‘Shut Down’ > ‘Restart’. Then hold ‘F8’ while the system reboots, followed by clicking ‘Safe Mode’. If the problem no longer occurs, you can now be sure the video graphics adapter driver is causing the issues. This is one of the most efficient ways to troubleshoot video issues in Microsoft® Office.
Once you have determined that the video graphics adapter driver is the cause of your video issues in Microsoft® Office, you can then set out to fix the problem. The most common solution to this problem is changing the screen refresh rate of your monitor. In order to do this you will have to navigate to ‘Start’> ‘Control Panel’ > ‘Appearance and Themes’ > ‘Display’. Next, click ‘Settings’, followed by ‘Advanced’, then ‘Monitor’. From this screen you will be able to select the refresh rate for your monitor.