iYogi is a tech support provider and offers help desk support for Microsoft® products to render solutions at users’ problems.
Now, you can get help desk support for Microsoft even without making a phone call. Help desk for Microsoft® includes clear solutions for problems related to Microsoft® products and it is available wherever you need them. You can solve your own issues with clear and step-by-step solutions. It covers most of Microsoft® Office 2007 applications including Microsoft® Excel®, Microsoft® Word, Microsoft® Access®, Microsoft Outlook and Microsoft® FrontPage. This can help you:
Regain damaged Word documents and text
Fix setup and installation errors
Make multiple e-mail accounts on one computer
Solve printer issues
Prevent your computer from viruses
To bring in graphics and movie files into PowerPoint® presentations
Use lightweight objects to increase database performance speed
Microsoft® Help Desk Operations Framework (MOF) is the best choice to address the people, processes and technologies necessary for an effective IT management because it is a group of best practices, principles and models that Microsoft® has designed.
MOF contains operational direction in the form of white papers, operating guides, assessment tools, operation kits, best practices, case studies, and supported tools. The Enterprise Services (ES) frameworks include the MOF. The other two frameworks of Enterprise Service are Microsoft® Readiness Framework (MRF) and Microsoft Solutions Framework (MSF).
Professional EDGE Software
The Microsoft® Help Desk Software is a key component of Microsoft®. Professional EDGE has a leading position in Value Added Reseller (VAR) and systems integrator for the CRM Customer Support of Microsoft®, Front Range Solutions HEAT and SalesLogix's Customer Service product lines.
To provide this software, Microsoft Help Desk Software requires special attention and an experienced team. This experienced consultants will work with you to clearly determine business needs, hardware and software enabling prior to any help desk software execution. Their consultants will work with you to define server, network software and other important needs to make sure compatibility and performance.
This Software can be customized to meet your requirements. Before buying or applying a solution, it is necessary that you determine the types of support you provide, the call types you expect logging, automatic escalations, e-mail integration requirements, your work flow and management reporting needs. Professional EDGE softwares specially qualified to work with you and to improve and document these needs.