Microsoft® Help Desk Software
The best solution for problems could be a Microsoft Outlook based solution. This Help Desk is handy for many of the organizations having excessive amount of customer requests, as it is easy to use and has with low costs.
This solution is efficient because of its smooth interface with the Web and with the e-mail. Thus, users, customers or IT staff can make new tickets, by making the forms available in Microsoft® Outlook®. Moreover, you can submit, create and view tickets directly in Outlook and this can be done by simply logging onto the Web. Now, the customers can access the system via the Internet and fill in or submit the tickets there. Users can also send an e-mail to the help test which later converts a script to a ticket.
Help Desk Process
As the ticket is created, it directly goes to a help desk folder where the Help Desk staff organizes the e-mails and assign them for follow-up. The Help Desk staff also ensures to fill out and assign the new tickets.
As work starts and proceeds, the technicians create a status report after receiving an e-mail which has a ticket. Customers can see the progress of their issue with what has been yet solved without contacting the help desk. An e-mail is also sent to the end user on when the problem will be solved.
You can find this help desk software in different versions of Microsoft® Outlook®. The standard edition is made only for the users of an organization, while another edition supports users or other people outside the organization.
Call iYogi to download your copy of Microsoft® Help Desk Software
iYogi is a technical leader, which is dedicatedly working towards offering excellent support to the millions of Microsoft® customers. We at iYogi help you in downloading, installing and upgrading versions of Microsoft Help Desk Software as per the requirement of your computer.